Shipping & Returns

ORDERS

When placing an order, you may be asked to provide certain Personal Information, which could include your name, address, telephone number, email address and financial information necessary to process and track orders. This information will be kept in a database for future reference, as needed. We may use this information to contact you with offers regarding products or services from Icelandic Glacial. If you wish to opt out or unsubscribe, please contact us at ventas@grupoalkaline.com

Icelandic Glacial may also ask you to provide information such as your name, address, telephone number and email address for customer support or to resolve any technical issues that you may have with the Site. This information will help us to improve the Site for you and other users.

Order usually take 1-2 business days to process and an additional 5-7 business days for ship transit time. Holidays and weather conditions may delay orders.

SUBSCRIPTION SERVICES

Subscriptions require a minimum of two orders to receive cost savings. You may cancel at any time with no cancellation fee after the initial two orders have been processed. If you cancel after an order has been processed, your subscription will be cancelled after that shipment.

ORDER CANCELLATTION

To cancel an order, please send a message to ventas@grupoalkaline.com Office hours are Monday-Friday 8am-5pm PST. Cancellations requested via email will be determined based on whether or not the order is already in process. If your order has already been processed, it cannot be cancelled and/or refunded. ventas@grupoalkaline.com El horario de atención es de lunes a viernes de 8 a. m. a 5 p. m., hora del Pacífico. Las cancelaciones solicitadas por correo electrónico se determinarán en función de si el pedido ya está en proceso o no. Si su pedido ya ha sido procesado, no puede ser cancelado y/o reembolsado.

RETURNS

All sales are final. If you recieved the wrong item, please contact us ventas@grupoalkaline.com. Orders shipped do not require a signature upon delivery through the carrier. Icelandic Glacial is not responsable for stolen item(s) once delivery is confirmed. In the case of any returned items to the warehouse for any event(s) in which Icelandic Glacial is not at fault, a stocking fee of $15.00 per case will be charged (this does not include damaged items)

DAMAGED PRODUCT

If you feel the product has arrived seriously damaged, . In order to start a claim we will requiere proof of damage with pictures to help expedite the process. For all other questions, please contact us by phone Monday to Friday 9am-5pm PST or by email at ventas@grupoalkaline.com