{"id":648,"date":"2022-10-31T16:39:48","date_gmt":"2022-10-31T20:39:48","guid":{"rendered":"https:\/\/grupoalkaline.com\/?page_id=648"},"modified":"2022-12-06T00:42:51","modified_gmt":"2022-12-06T04:42:51","slug":"envio-y-devoluciones","status":"publish","type":"page","link":"https:\/\/grupoalkaline.com\/en\/envio-y-devoluciones\/","title":{"rendered":"Shipping &amp; Returns"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"648\" class=\"elementor elementor-648\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eb4f64f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eb4f64f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d8446fb\" data-id=\"d8446fb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f5f176 elementor-widget elementor-widget-spacer\" data-id=\"2f5f176\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-container{--container-widget-width:100%}.e-container>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));-ms-flex-item-align:stretch;align-self:stretch;-ms-flex-negative:0;flex-shrink:0}.e-container>.elementor-widget-spacer>.elementor-widget-container,.e-container>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-container>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-589e7b9 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"589e7b9\" data-element_type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Shipping &amp; Returns<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92eb450 elementor-widget elementor-widget-spacer\" data-id=\"92eb450\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dad675 elementor-widget elementor-widget-heading\" data-id=\"6dad675\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">ORDERS<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5849ed elementor-widget elementor-widget-text-editor\" data-id=\"a5849ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span>When placing an order, you may be asked to provide certain Personal Information, which could include your name, address, telephone number, email address and financial information necessary to process and track orders. This information will be kept in a database for future reference, as needed. We may use this information to contact you with offers regarding products or services from Icelandic Glacial. If you wish to opt out or unsubscribe, please contact us at <span style=\"color: #438ac9;\">ventas@grupoalkaline.com<\/span><\/span><\/p>\n<p>Icelandic Glacial may also ask you to provide information such as your name, address, telephone number and email address for customer support or to resolve any technical issues that you may have with the Site. This information will help us to improve the Site for you and other users.<\/p>\n<p>Order usually take 1-2 business days to process and an additional 5-7 business days for ship transit time. Holidays and weather conditions may delay orders.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-051e904 elementor-widget elementor-widget-heading\" data-id=\"051e904\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">SUBSCRIPTION SERVICES\n<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9ffa85 elementor-widget elementor-widget-text-editor\" data-id=\"c9ffa85\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tSubscriptions require a minimum of two orders to receive cost savings. You may cancel at any time with no cancellation fee after the initial two orders have been processed. If you cancel after an order has been processed, your subscription will be cancelled after that shipment.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9400afd elementor-widget elementor-widget-heading\" data-id=\"9400afd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">ORDER CANCELLATTION<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-232d25c elementor-widget elementor-widget-text-editor\" data-id=\"232d25c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tTo cancel an order, please send a message to ventas@grupoalkaline.com Office hours are Monday-Friday 8am-5pm PST. Cancellations requested via email will be determined based on whether or not the order is already in process. If your order has already been processed, it cannot be cancelled and\/or refunded. <span style=\"color: #438ac9;\">ventas@grupoalkaline.com<\/span>\n\nEl horario de atenci\u00f3n es de lunes a viernes de 8 a. m. a 5 p. m., hora del Pac\u00edfico. Las cancelaciones solicitadas por correo electr\u00f3nico se determinar\u00e1n en funci\u00f3n de si el pedido ya est\u00e1 en proceso o no. Si su pedido ya ha sido procesado, no puede ser cancelado y\/o reembolsado.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f13e322 elementor-widget elementor-widget-heading\" data-id=\"f13e322\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">RETURNS<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a620b54 elementor-widget elementor-widget-text-editor\" data-id=\"a620b54\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p class=\" translation-block\">All sales are final. If you recieved the wrong item, please contact us <span style=\"color: #438ac9\">ventas@grupoalkaline.com.\u00a0<\/span>\n\nOrders shipped do not require a signature upon delivery through the carrier. Icelandic Glacial is not responsable for stolen item(s) once delivery is confirmed.\n\nIn the case of any returned items to the warehouse for any event(s) in which Icelandic Glacial is not at fault, a stocking fee of $15.00 per case will be charged (this does not include damaged items)<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb52f85 elementor-widget elementor-widget-heading\" data-id=\"fb52f85\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">DAMAGED PRODUCT\n<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0cbcf1 elementor-widget elementor-widget-text-editor\" data-id=\"d0cbcf1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIf you feel the product has arrived seriously damaged, . In order to start a claim we will requiere proof of damage with pictures to help expedite the process. For all other questions, please contact us by phone Monday to Friday 9am-5pm PST or by email at <span style=\"color: #438ac9;\">ventas@grupoalkaline.com<\/span>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-663e021 elementor-widget elementor-widget-spacer\" data-id=\"663e021\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>PEDIDOS Al realizar un pedido, se le puede solicitar que proporcione cierta informaci\u00f3n personal, que podr\u00eda incluir su nombre, direcci\u00f3n, n\u00famero de tel\u00e9fono, direcci\u00f3n de correo electr\u00f3nico e informaci\u00f3n financiera necesaria para procesar y rastrear pedidos. Esta informaci\u00f3n se mantendr\u00e1 en una base de datos para referencia futura, seg\u00fan sea [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-648","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.10 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Env\u00edo y devoluciones - Icelandic Glacial\u2122 Water<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/grupoalkaline.com\/en\/envio-y-devoluciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Env\u00edo y devoluciones - Icelandic Glacial\u2122 Water\" \/>\n<meta property=\"og:description\" content=\"PEDIDOS Al realizar un pedido, se le puede solicitar que proporcione cierta informaci\u00f3n personal, que podr\u00eda incluir su nombre, direcci\u00f3n, n\u00famero de tel\u00e9fono, direcci\u00f3n de correo electr\u00f3nico e informaci\u00f3n financiera necesaria para procesar y rastrear pedidos. 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